Frequently Asked Questions - Ruby Fortune - NZ

Tap the drop-down in the top right, select “Create Account,” fill in your details, and hit “Register.”

You must be at least 18 years old to take part in online gambling in New Zealand, including playing pokies.

A minimum deposit of 20 credits is required, but you can also try the game for free in Guest mode.

Guest mode lets you play most games for fun or practice, and your Guest account never expires. To play for real money, you’ll need a Real Account.

After creating an account, deposit funds using approved payment methods. Promotional bonuses may apply to your deposits.

Your password is case-sensitive. If you forget your login details, contact support for identity verification and assistance.

Check that your login details are correct. You can reset your password or contact support for help.

Yes, NZD deposits are supported.

You can use Visa, Mastercard, Visa Debit, bank transfers, iDebit, Skrill and Neteller.

Yes. Banking features such as deposits and withdrawals are only available to Real Players using real money.

100% contribution: • All Slots • Scratch Card games • Re-spins on pokies count as 10% 8% contribution: • Video/Power Poker (except All Aces + Jacks or Better) • All non‑Classic Blackjacks 2% contribution: • Classic Blackjack • All Aces • Jacks or Better 0% contribution: • Baccarat • Craps • Red Dog • Gamble feature bets • Multiplayer tournaments

No. There are no withdrawal limits at Ruby Fortune.

No. Bonus funds cannot be withdrawn. Only winnings can be withdrawn after meeting wagering requirements.

Yes. Withdrawals are reviewed for irregular play such as hedge betting or placing very large single bets relative to your bonus.

For AML compliance, players may be asked to verify the origin of their funds using documents such as: • Bank statements • Payslips • Business accounts • Records of asset sales • Divorce settlements • Inheritance documentation All information is treated confidentially.

Yes, provided you play at reputable casinos like Ruby Fortune.

Yes. Banking data is stored securely using advanced encryption and firewall systems.

Yes. Your personal and banking details are protected and can only be accessed using your Real Account number and password.

Yes. Ruby Fortune uses 128-bit encryption and assigns each player a unique ID number.

Ruby Fortune verifies card ownership and ensures each player uses their own account, preventing underage use.

Ruby Fortune works with leading software providers and ensures all wagers are auditable for fairness.

Your game balance updates automatically. If a bet cannot refresh, the unfinished round will resume when you reconnect.

This is caused by slow internet. The server controls all outcomes and your result will process correctly once the connection stabilises.

This is also due to connection issues. The server holds your wager until the action can complete.

RTP reflects expected long-term average returns. For example, 96% RTP means you win an average of $0.96 for every $1 wagered.

Your first three deposits are each matched 100% up to NZ$250, totalling NZ$750 in bonus credits.

Ruby Fortune offers Daily Deals, email promotions, mobile notifications, in-game bonuses, and a Loyalty Club.

Support is available via live chat or email.